Overall a good experience. We did comparison shopping with 4 other counter top contractors and found they had pretty good prices but were not really willing to negotiate much off their original quote. We ended up going with them since they were close to our house, were patient and profession and cited local references of happy clients (we checked).
Once the contract was done, Smy set us up with their granite countertop fabricator so that we could pick our slab. It was a bit of a drive (near Seatac) and we ended up having to go to two places to find the stock we wanted. But the warehouse had a number of slabs we could pick from and the fabricator was pretty patient. He got the guys to get a forklift to pull the slab we wanted and position it in front of sunlight so we could get a good look at it. It was a slow day in the warehouse so I wouldn't expect them necessarily to take this much time with everyone.
The guys fabricated and installed the counter tops on the day promised and completed the job that day. The installation quality was good. The fittings between the granite pieces were tight and it looked like they did a good job caulking the granite onto the drywall above the splash guard. I'm not a contractor so I wouldn't know if it's a good or average job but we're happy.
The next day, we had some issues with the appliance installations. The sink faucet was shipped to the wrong place so was not installed on the day promised. The vent to the stove was a different shape than what they thought. The microwave didn't have an outlet so we were told we needed an electrician. So at the end of the day, none of the appliances or sink was installed as promised. So why the 5 stars? Well, I thought they handled the problem very professionally and quickly.
They answered the phone late in the evening and worked with us to figure out how to resolve the problem quickly. They found a vent adapter after calling a bunch of places, picked up the faucet, got us setup with an electrician that would be able to run a new power feed from our fuse box at a reasonable price and time frame and arranged to get all the work done the next day at an agreeable time. By the end of the next night, the kitchen was installed. The electrician had to come back the following day to complete the wiring install to the fusebox but at the end of the next day, they were able to get everything installed so no one had to come back to do work in the kitchen.
For missing the deadline, they waived the charge of "custom vent work" for our stovetop (they also did some custom shelf work for our microwave and it took less time than the quote so that also contributed to the waived charges of the extra vent work). It seemed fair. Additionally, the next day, they also came back to make a simple trim alignment correction on the new microwave oven they installed. During the whole project, they remained courteous and professional. So in they end, they made good on their contract. I don't think anyone could reasonably expect more. After the project was fully completed and paid for, we experienced a defect with the kitchen sink faucet (SMY sold and installed the faucet) 3 weeks later. SMY came the very next day to fix the faucet.
Vlad and the rest of the crew at SMY did a great job with the selection, pricing, delivery and installation of out cabinets and flooring. The cabinets were Medallion Silver and flooring was Kentwood Cherry. Never any pressure and always willing to make it work for the customer is how I would describe them. I was referred to them by my friend who is their granite supplier. There pricing was very competitive and workmanship is top notch. I would highly recommend that you check them out if you need anything done in your home.
We recently worked with SMY to remodel our upstairs bathroom. We couldn't be happier with the results. Vlad and his team were extremely professional, timely, meticulous and clean and they listened to what we had hoped to achieve. We worked together on design, pricing and the installation scheduling. The process was actually a give and take along the way— with suggestions by Vlad that allowed us to make allowances when you had to. There were small glitches along the way (which there always are) and these were handled efficiently and timely. I'd strongly recommend them if you are looking to remodel or do any kind of improvements in your home. If there were a "6 star" rating, he and his team would have it.
SMY Home Improvement exceeded our expectations when they remodeled our kitchen. They worked within our budget and addressed every issue we brought forth and if there was a problem, they solved it. They were easy to work with, the least stressful remodeling experience we have ever had with a contractor. Their workmanship was professional and so were their employees. They cleaned up very well after the job was done. We would (and have) recommended them to friends and neighbors because we felt they offered a very good value in materials selection and construction quality. We will definitely call them for a bid again if we have any more remodeling projects.
I was very impressed with the quality of work performed during the full kitchen and dining room remodel. And everything was either on time or early! Even the sub contractors that Vlad suggested were great to work with. I would not hesitate to refer family and friends to Vlad and SMY.
After seeing the great work that SMY Home Improvement did on two other kitchens in our family.
We contacted about SMY remodeling our kitchen and replacing the wood throughout the house.
We also contracted with them to replace our windows.
The overall experience was very good we will be using them again for more projects in the future.
We have happily given their information out to others we know who are looking to have work done on their homes.
Vlad out-bid the other construction companies for my garage apartment kitchen installation. The cabinets and granite are beautiful. They did a perfect job. They were so good, I called Vlad when I needed my mudroom and laundry room tiled. The installers were masters of their craft. I love it! I have many more jobs I want done in my home and Vlad will be the first person I will call.
Very pleased! We had about 3-4 estimates for our kitchen cabinets and new floors. We ended up with SMY because they were one of the lowest prices but more importantly, the most professional! Through out the project they were helpful and cared about what we wanted. We are very happy with the overall experience and have referred 3 other friends in the area to SMY.
Steve Godfrey & Sheri Zimmerman
We had been looking to do the floors (replace carpet and tiles in may parts of the house plus re-stain the kitchen floors). One the biggest challenges were the stairs which are curved and despite many inquiries, we found SMY the most capable to do this and were very impressed. We had custom stairs put in and matched with the existing floors that were stained. The team was very dedicated and made sure to stick to the time required. During this, we also found one of the walls which needed replacing from a prior wet ant infestation and SMY did this additionally within a couple of days. More importantly, all work was well documented and SMY made sure that there was no ambiguity with the work that is to be done or not. We are also planning do do a major bathroom re-model with SMY very soon.
We are on a very tight budget and SMY bent over backwards to come in within our budget. They installed new cabinets, counters and took down half a wall to open up the kitchen to the family room. The workers were top notch - their attention to detail was phenominal, they were very friendly (had two small kids getting in their way), and very hard working. If I had any questions or concerns it was dealt with almost immediately to my satisfaction.
I found a new granite counter tile at SMY (18"x26") and was floored by how close it looks to slab and their tile installer did one heck of a job putting them in. We had a small glitch come up with an unknown heat vent in the wall that needed to come down and SMY called in their heat guy who was able to reroute the vent with no trouble and in an extremely timely manner.
I cannot say enough good things about SMY! I am so pleased with my new kitchen and I owe it to them! I will recommend them to anyone I come in contact with and if we ever need any other work done I will be calling SMY!
The team at SMY just finished a complete remodel of our kitchen. We are very pleased with all aspects of the job...the pricing was fair, the workmanship, personal attention, and service have been excellent. Vlad and the team at SMY will be our first call for all future projects.
REMODEL KITCHEN AND BATH-wonderful job, wonderful crew, very professional and fair pricing. Will use again.
Vlad gave us a very fair bid on our kitchen remodel. His crew was fast, professional, and a pleasure to work with. I highly recommend SMY!